PROCESS TIME & SHIPPING
Orders placed before 3pm, Monday-Friday will be shipped the same day except major holidays. Orders are typically processed within 24 hours of placing your order (1 Business Day). Example 1- If you order Friday after 3pm your order will ship Monday. Example 2 - If you order Tuesday afternoon, before 3pm, your order will ship Tuesday. Saturday and Sunday are not considered business days.
Blackwork Supply will pay the return shipping costs if the return is a result of our error, such as an incorrect or defective item, etc.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.